DELIVERY INFORMATION & RETURNS

OUR COURIER

Once your order is underway our courier provider will give you a tracking code to follow the progress of your delivery, on the morning of your delivery they will email or text you a two hour delivery window so you don't have to wait in all day.


If you're not home, due to the nature of the goods they will place the parcel in a safe location at the drivers discretion. 

8am > 4pm

STANDARD FROZEN DELIVERY - FREE ON ORDERS OVER £45

The minimum order value for our standard delivery is £15. 

Standard Delivery costs £10 and will arrive within 2-3 business days before 4pm. We usually aim our deliveries for Tuesdays and Thursdays however if you do have a specific day you would like us to aim for feel free to get in touch and to request it. 

EARLY BIRD DELIVERY 

Our early bird delivery service is the same as our standard but ensures your order arrives to you before 12pm (noon) on your delivery date.

>12pm

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HOT FOOD - FREE LOCAL DELIVERY

Out Hot Kitchen is based in Dalgety Bay, Fife and is open on Friday and Saturday evenings, our set menu must be ordered before 3pm on the day and is limited order capacity. We offer free delivery to surrounding areas including Dunfermline, Aberdour, Inverkeithing and South Queensferry. If you are unsure whether we can deliver to you please get in touch before placing an order thanks.

Our Hot Food is only available to local orders only, this is not available UK wide. Luckily you can still order our Frozen range if you are out of range!

REFUNDS

If you wish to cancel your order, you can at any time up the day before transit, this is roughly 48hours before your expected delivery date.
We aim to please and get our orders right first time although we understand this won't always happen. If your good arrive faulty, defrosted or damages please contact us immediately with a photo of the goods. We will then review this on a individual basis.

Our priority is you, our customers! We will do everything within reason to ensure you have a great experience with us.